Apple Distribution International Limited

Summary 1. The Complainant lodged his complaint directly with the DPC on 25 October 2021. The Complainant stated that he believed Apple's retention of his email address following an erasure request was not compliant with the GDPR. The Complainant contended that Apple failed to give effect to his rights under the GDPR, in particular that it failed to properly handle his erasure request and give proper effect to his erasure request in respect of the processing and retention of his personal data. The Complainant provided the DPC with a copy of his email of 31 August 2021 to Apple, in which he asserted that Apple breached his right to erasure and right to be forgotten, as per Article 17 of the GDPR in relation to an erasure request he made to Apple on 03 March 2019. The Complainant stated that Apple had confirmed to him that it would delete his Apple ID and all data associated with his Apple ID. The Complainant stated that when he attempted to create a new Apple account in order to manage his daughter's new phone, using his email address, which had previously been associated with his own account with Apple, he received notification from Apple that the email address could not be used as it was already in use/linked to another Apple account. The Complainant stated that after a number of unsuccessful attempts, he discussed his concern with an agent acting on behalf of Apple.